Bit9 FileAdvisor Privacy Policy

We at Bit9 are constantly striving to provide excellent service to you, our customers and business partners, while building a long-lasting relationship with you. To achieve these goals, we occasionally need information supplied by you (“User Information”) when you visit our website (the “Site”) and/or use our products and services. Bit9 takes seriously and values your privacy, and accordingly protects User Information as described below. If you have further questions about our privacy policy, please contact us: contact@bit9.com

I. Website

User Information

We encourage all visitors to register with Bit9. Registration is not required, except for access to our premium content areas. The registration form requires users to give us the following User Information:

• The user’s first and last name
• The user’s company
• The user’s title
• A valid phone number for the user
• A valid e-mail address for the user
• The state or province in which the user is located
• The country in which the user is located
• The total number of endpoints at the user’s company
• The status of the user’s project

In the event that you contact us for customer support through the Site, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld.

In the event that you decide to participate in any of our user forums, any personal, private and/or confidential information that you elect to disclose to other users on the forum shall be disclosed at your own risk. Such disclosures shall not be considered User Information, and we are not responsible for maintaining the security of any information so disclosed.

The Bit9 web server also records visitor IP addresses and domain names for reporting and site usage analysis. This information is reported internally and then purged periodically.

Use and Sharing of User Information

• To send you information about Bit9, product updates, special offers, and newsletters
• To provide customer support for Bit9 products and services
• To initiate or to respond  to a subpoena, investigative demand, or other discovery request that is properly served pursuant to state or federal law
• To take actions necessary to protect and/or to defend Bit9’s rights and property (including intellectual property)
• To protect against misuse or unauthorized use of the Site

User Information gathered through the Site will NOT be sold or provided to third-parties for the purposes of solicitation or direct marketing.

User Information may be shared with:

• Third party services that we use to manage customer information
• Third parties with whom we partner to enhance the products or services that we provide
• Government agencies (including courts and law enforcement agencies)
• Parties to civil or criminal litigation or arbitration (including arbitrators and/or mediators involved in litigation or arbitration)

User Information will only be shared with assurances from such third party that it (1) will not use or disclose User Information for purposes of solicitation or direct marketing, and (2) will keep User Information secure using methods comparable to, or more secure than, the security methods used by Bit9.

To the extent that you provide User Information to us concerning third parties, including information regarding your company, that information will be subject to the same conditions as set forth above.

Right to Review, Correct and Delete User Information

If you provide us with User Information, you have the following rights with respect to that information:

• To review the User Information that you have supplied to us
• To request that we correct any errors, outdated information, or omissions in User Information that you have supplied to us
• To request that your User Information not be used to contact you
• To request that your User Information be removed from any internal solicitation list that we use
• To request that your User Information be deleted from our records
• To opt-out of being solicited by this site or third parties

To exercise any of these rights, please contact us at contact@bit9.com.

Security Measures

No method of safeguarding information is 100% secure. We have implemented policies, procedures, and technical safeguards appropriate to protect User Information from unauthorized and improper access, use, disclosure, modification, and destruction.

Links to Other Sites

Our Site contains links to other web sites, including our partners and media web sites. Please be aware that our privacy policy does not apply to these other sites.